All items on the website are exclusive of 15% GST.

Delivery
All items are exclusive of freight.  We haven’t figured out a way to automatically and accurately calculate freight on orders due to the complex product range.  We will process your order promptly unless you request us to confirm the freight charges prior to processing your order.

We don’t use ‘signature required’ tickets so please advise us where you would like your parcel left if nobody is home when the courier calls.  Again, if you don’t want it left if you’re not home please advise us.  You are welcome to collect your orders from us in Albany - just advise at the time of purchasing.

We always send an email upon dispatch of your goods with the tracking codes.

Payment
Payment may be made by internet banking, Visa or Mastercard.  If collecting from our premises then we also offer eftpos or cash as payment options.  Goods are paid for prior to us ordering-in any goods for your order.

Warranty
ALL OF OUR PRODUCTS that Electrical Direct Ltd sell come with a warranty – normally this is 12 months, except:  some appliances are 24 months; lamps (bulbs) are 3 months.

Warranty Claims
To make a warranty claim please proceed by emailing/calling us and providing us with your invoice number and the problem with the product.  We will then advise you of the next step, depending on the product in question.  Freight of the goods back to Electrical Direct Ltd is at the purchaser’s expense – return freight to the purchaser from Electrical Direct Ltd is covered by Electrical Direct Ltd. 

Terms & Conditions
1.1 All items are exclusive of 15% GST.
2.1 Damaged goods must be notified within 3 days or we have no comeback with our supplier for a credit.  Do not throw out the original goods packaging.  If the damage is by courier do not throw out the original outer courier packaging.  If damage is apparent before you open the package, if you are able to, please take a photo of the package before you open it.
3.1a Returned goods must be returned in the original condition, including the packaging or we are unable to accept it for resale.  Return freight is at the purchaser’s cost. 
3.1b Return of goods may be subject to a supplier’s restocking fee, normally 20%.  
4.1 Returns will not be accepted on cut lengths of cable.
5.1 Credits will be passed on to you as soon as the credit is established with our supplier.
6.1 Electrical Direct Ltd offer a 12-month parts only warranty*.

* See Warranty details.

Thanks for visiting Electrical Direct Ltd online store.